Telehealth Consent and Consent to Treat

Effective date: October 25, 2026

This page explains important aspects of receiving medical care through telehealth services available from Aide Health. Before medical evaluation or treatment, you will be asked to affirmatively accept the applicable patient consents in the clinical intake process. Simply viewing this page or using the public Website is not consent to medical treatment.

Your care team

The branded Website is operated by Aide Health, LLC, doing business as Aide Health. Healthaide LLC provides the supporting technology and administrative services. Healthcare services are delivered through Healthaide Medical Group P.C. by licensed clinicians authorized to practice where you are located. Your treating clinician, not the Website operator or Healthaide LLC, makes decisions about diagnosis, testing, treatment, and prescriptions.

What telehealth involves

Telehealth may include secure questionnaires and clinical intake, review of records and photographs, asynchronous messaging, telephone or video visits, laboratory review, and electronic prescriptions. The particular method depends on your needs, the clinician's judgment, and applicable law. Telehealth is not appropriate for every health concern.

Potential benefits and limitations

Telehealth can make qualified clinical services easier to access without traveling to an office. However, remote care has important limitations:

• A clinician may not be able to perform a hands-on examination or detect a condition that requires in-person evaluation.
• A technology problem, lost connection, delayed message, or incomplete record can interrupt or limit an evaluation.
• Electronic communication carries privacy and security risks despite reasonable safeguards.
• The clinician may need additional history, laboratory tests, identity verification, follow-up, or an in-person examination before recommending treatment.
• A requested treatment or prescription may not be clinically appropriate, legally permitted, or available. No particular outcome is guaranteed.

You may discuss available alternatives, including in-person care, with your clinician. You may decline telehealth or withdraw consent to future telehealth care. Doing so may limit the availability of services through this program but does not waive your right to seek care elsewhere.

Your responsibilities

To help your clinician make informed decisions, you agree to provide accurate health information, medication lists, allergies, and your actual physical location at each encounter. You should respond to follow-up requests, protect your account, use a private setting when possible, and follow the treatment and monitoring instructions given to you. Tell your clinician about significant symptoms or changes in your health.

You must be at least 18 years old to enroll through this service. Your identity, age, and physical location may be verified. State and federal rules may restrict particular treatments or prescriptions, including controlled medications.

Prescriptions and treatment-specific consent

Only a licensed treating clinician can authorize a prescription. If medication, diagnostic testing, hormone therapy, or another treatment is proposed, you may receive additional treatment-specific information about expected benefits, risks, side effects, alternatives, monitoring, and any special requirements. Compounded medications, when used, are not FDA-approved products. The dispensing pharmacy supplies medication-specific labels and instructions.

An evaluation does not guarantee treatment approval, a prescription, or a particular health outcome.

Privacy and communication

Healthaide Medical Group P.C.'s Notice of Privacy Practices explains how protected medical information is handled. Healthaide LLC provides the clinical platform and administrative support. Some messages, including appointment reminders and service communications, may be sent electronically. Secure portal messaging is the preferred way to discuss clinical issues. Ordinary email or SMS may be less secure; separate communications authorizations may apply.

If a telehealth visit is recorded, any required notice and recording-specific consent will be provided before recording begins.

Not for emergencies

Do not use the Website, messaging, or telehealth service for an emergency. Call 911 or go to the nearest emergency department if you experience an emergency, including chest pain, trouble breathing, or symptoms of a stroke. For a mental health crisis in the United States, you may also call or text 988.

Acknowledgment during enrollment

When you affirmatively accept the clinical consent during enrollment or intake, you acknowledge that you have reviewed the nature of telehealth; understand its benefits, limitations, privacy considerations, and alternatives; had an opportunity to ask questions; and consent to a medically appropriate telehealth evaluation by the treating clinician. You may withdraw consent for future care as described above.

This public page is an overview. Any clinically required consent must be separately presented and captured in the patient record before care is delivered.

Questions

For assistance reaching your clinician or obtaining your consent documents, contact Aide Health or use your secure patient portal:

Email: care@aidehealth.com

Telephone assistance: Contact page.