Contact
We're Here to Help
Questions about a treatment, an order or your plan? Our care team responds within one business day.
General questionscare@aidehealth.comOrders and billingPatient portal(opens in a new tab)Current patientsPatient portal(opens in a new tab)Phone · Daily, 7am – 10pm ET+1 (888) 555-0142
Email and the patient portal are not monitored for urgent care. If you have a medical emergency, call 911.
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Frequently asked
Which states do you serve?
All 50 states. Your clinician is licensed in the state where you live, and treatments ship nationwide.
Do you accept insurance?
Aide is a cash-pay service with transparent monthly pricing. Many patients use HSA or FSA funds, and we can provide receipts.
How fast will a clinician review my visit?
Most visits are reviewed within 24 hours. If your provider needs more information, they will message you directly.
How is my medication shipped?
In discreet, temperature-appropriate packaging from a licensed US pharmacy, with tracking sent by email.